When Janet Nelson broke her hip a little more than two years ago, she could hardly call it a blessing, but something good did happen as a result.
“I was living in a different assisted living facility, and things weren’t going well. I broke my hip, then after my hospital stay, I came here to go through the PATH (post acute to home) program for rehab. I was so impressed with the care here that I chose to move here permanently,” said Janet.
Janet’s daughter, Dot, was grateful that an unfortunate situation led to a good outcome.
“Mom was so impressed with her care here. We moved her to assisted living upstairs, then back down again for rehab, and the therapists recommended skilled care. That was difficult to hear, but the staff has made the transition smooth,” said Dot. “We love the people here, and the nurses make her very comfortable. And Donna has really been the difference maker. She involved family in the care meetings, and she always follows up on things. If she says she’ll take care of it, she actually takes care of it.”
Donna Hunter, social services designee, is well regarded for her ability to help residents and their families navigate the choices available in a senior living community.
“Mom was in a bad physical and mental situation from various complications, and Donna was a huge help. She never got exasperated with it and just kept tweaking until mom was satisfied. She is one of the most sincere people I’ve ever met, without a doubt,” said Dot. “Presbyterian Manor is a Christian facility, and she is truly a shining model of that. She is a servant leader, a God-loving, spirit-filled woman doing a job she believes in.”
Janet is now settled into skilled care and is finding the opportunities to enjoy her interests, which include reading books by her favorite authors, James Patterson and Danielle Steel. She also enjoys visits from family, which include her five children (with late husband Rowan), 10 grandchildren, and eight great-grandchildren. Her family is grateful for the wonderful care she receives, but when it comes to recognizing exceptional customer service, Janet herself is an expert.
“I worked as a waitress at Cecil’s, a popular restaurant here in town, for years. I was a waitress and manager at the country club, too, along with several other restaurants. I also worked at Wal-Mart until I was 76, so I know good service when I see it,” said Janet.
After navigating the senior living journey with her mother, Dot has helpful insight for those in the decision-making phase.
“This is a difficult journey for anyone, but when you’re in a facility with caring people, it makes such a difference. My prayer for anyone who goes through this journey is to be coupled with people who walk through it with you. With all that’s occurred, it’s been a hard journey. Having people who in some ways have filled the place that some family members don’t fill has been wonderful. Mom’s relationship with these people helps fill a void,” said Dot. “It’s a journey that is spiritual and emotional, and the people here have been wonderful. Every time I see mom and have to leave I feel at peace. I don’t have to go to sleep anymore worrying about her. She’s in a caring place.”